IT Engineer

@Teleperformance Malaysia

May 2022 - Current

• Perform Windows/Mac OS desktop administration (PowerShell scripting, rolling out system changes through GPO/JAMF, applying system patches, etc.).

• Perform Windows Server Update Services administration. Testing & Planning on any deployments of the new OS releases & patches.

• Leading and coordinated on Windows images creations/deployments for Malaysia and Thailand sites.

• Extensively managed downtime/outages according to SOP with minimal impact to the operations.

• Working in desktop support team to deliver and provide solutions for pioneering CRM and BPO provider in Malaysia with businesses that spans across APAC regions.

IT Client Support Cum Disposition Specialist

@Intel Penang, Malaysia

March 2018 - May 2022

• Imaging/Configuring/Testing/Maintaining desktops, laptops, software and operating system.

• Resolving daily issues from tickets assigned using Service Now.

• Disposition Specialist – Stock room owner, manage surplus equipment. Determine the appropriate disposition path (Reuse, Scrap, Donation, or Resale).

• Work directly with vendors (local & foreign) for surplus items for any disposition paths (Resale, Scrap and Donation).

• Responsible in preparing documentation for surplus items.

Associate Network Engineer - Internship

@KTECHNO - Kulim Advanced Technology SDN BHD

Jun 2010 - Mar 2012

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IT Support - Apprenticeship

@Avnet Penang, Malaysia

May 2016 - July 2016

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Advertising and Promotions

@The Store Corporation SDN BHD

Jun 2010 - Mar 2012

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